The Jackson Laboratory is committed to advancing biomedical research by sharing our knowledge and technical expertise with the global research community. Explore our range of resources for new and current customers. Whether you're joining the JAX community or seeking assistance with scientific, pricing, or logistical matters, we're here to support your research journey.
Customer support is available Monday through Friday from 8:00 AM - 8:00 PM ET.
You can find contact information below.
If you have questions about our new or previous shipping containers, our Customer Service team is happy to help. Customer service is available Monday through Friday from 8:00 AM - 8:00 PM ET.
[email protected]
1.800.422.6423 (USA, Canada & Puerto Rico)
1.207.288.5845 (International)
| Holiday | Date | Ordering and shipping schedule change (US and Canada ground deliveries only) |
|---|---|---|
| New Year's Day | January 1, 2026 | No Thursday deliveries, ask Customer Service about alternate schedules |
| Martin Luther King Jr. Day | January 19, 2026 | Friday/Monday shipments will be delivered 1 day later than usual. Tues/Wed shipments will deliver normally. |
| Memorial Day | May 25, 2026 | Friday/Monday shipments will be delivered 1 day later than usual. Tues/Wed shipments will deliver normally. |
| Independence Day | July 3, 2026 | Order by 5PM ET on Wed July 1st to ship a day early on July 2nd; normal arrival time |
| Labor Day | September 7, 2026 | Friday/Monday shipments will be delivered 1 day later than usual. Tues/Wed shipments will deliver normally. |
| Indigenous People's Day | October 12, 2026 | Friday/Monday shipments will be delivered 1 day later than usual. Tues/Wed shipments will deliver normally. |
| Thanksgiving | November 26, 2026 | No Thursday deliveries, ask Customer Service about alternate schedules |
| Christmas Day | December 25, 2026 | Order by 5PM ET on Wed December 23rd to ship a day early on December 24th; normal arrival time |
| New Year's Day | January 1, 2027 | Order by 5PM ET on Wed December 30th 2026 to ship a day early on December 31st 2026; normal arrival time |
* International delivery schedules vary, please contact Customer Service.